Technical Support


Support and API Monitoring

All Mashery customers enjoy Mashery's 24/7 Standard Support and Monitoring services at no additional charge. Mashery's world-class, dedicated support team is famous for proactively working with customers to optimize API performance and delivery.

Upgrade to Gold Support & Monitoring

Customers with more stringent requirements are encouraged to upgrade to Mashery's 24/7 Gold Support and Monitoring, which includes faster response times, more telephone support, and more frequent monitoring. Either way, Mashery works with you as a dedicated partner to ensure that your API performs at optimal levels.

24/7 Monitoring

24/7 status checkEvery 20 minutesEvery 5 minutes
Endpoints monitored18+
Notification SLA45 minutes15 minutes


Production Support

Online & EmailYesYes
Telephone supportPriority 1 (P1): 24/7; P2-P4: Business Hours*P1 & P2: 24/7; P3-P4: Business Hours*
Named support contacts15
Response timeStandard SLAGold SLA (2x as fast)
Semi-monthly support briefingNoYes
Escalation procedureNoneCustom

*Business help desk hours are 9am-5pm Pacific