Support and API Monitoring
All Mashery customers enjoy Mashery's 24/7 Standard Support and Monitoring services at no additional charge. Mashery's world-class, dedicated support team is famous for proactively working with customers to optimize API performance and delivery.
Upgrade to Gold Support & Monitoring
Customers with more stringent requirements are encouraged to upgrade to Mashery 24/7 Gold Support and Monitoring, which includes faster response times, more telephone support, and more frequent monitoring. Either way, Mashery works with you as a dedicated partner to ensure that your API performs at optimal levels.
|24/7 status check||Every 20 minutes||Every 5 minutes|
|Notification SLA||45 minutes||15 minutes|
|Online & Email||Yes||Yes|
|Telephone support||Priority 1 (P1): 24/7; P2-P4: Business Hours*||P1 & P2: 24/7; P3-P4: Business Hours*|
|Named support contacts||1||5|
|Response time||Standard SLA||Gold SLA (2x as fast)|
|Semi-monthly support briefing||No||Yes|
*Business help desk hours are 9am-5pm Pacific