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Mashery Customer Support
Download the full data sheet here - Mashery Customer Support.pdf
Mashery's customer support team is dedicated to making sure your API platform always achieves optimal performance and reliability. The team has a reputation for responding quickly and effectively, frequently alerting customers to potential issues before users become aware of them.
Mashery Support Plans
All Mashery customers enjoy Mashery’s 24/7 Standard Support and Monitoring services at no additional charge. Customers with more stringent requirements are encouraged to upgrade to Mashery 24/7 Gold Support and Monitoring, which includes faster response times, more telephone support, and more frequent monitoring.
|24/7 status check||Every 20 minutes||Every 5 minutes|
|Notification SLA||45 min via email||15 min via email/live call|
|Online & Email||Yes||Yes|
|Telephone support||Priority 1 (P1): 24/7||P1: 24/7; P2-P3: Business Hours|
|Named support contacts||1||5|
|Response time||Standard SLA||Gold SLA (2x as fast)|
|Semi-monthly support briefing||No||Yes|
Mashery delivers 24x7 support and monitoring services. Our real time API dashboard constantly checks to ensure our customers APIs are up and running.