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Support

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Mashery has worked with over 150 leading brands to power 44,000 active applications created by 160,000 developers.

Support and API Monitoring

All Mashery customers enjoy Mashery's 24/7 Standard Support and Monitoring services at no additional charge. Mashery's world-class, dedicated support team is famous for proactively working with customers to optimize API performance and delivery.

Upgrade to Gold Support & Monitoring

Customers with more stringent requirements are encouraged to upgrade to Mashery 24/7 Gold Support and Monitoring, which includes faster response times, more telephone support, and more frequent monitoring. Either way, Mashery works with you as a dedicated partner to ensure that your API performs at optimal levels.

Standard
Gold
24/7 Monitoring
24/7 Status Check
Every 20 minutes
Every 5 minutes
Endpoints monitored
1
8+
Notification SLA
45 minutes via email
15 min via email/live call
Escalation procedure
None
Custom
Support
Online & email
Yes
Yes
Telephone support
Priority 1 (P1): 24/7
P2-P4: Business Hours*
P1 & P2: 24/7
P3-P4: Business Hours*
Named support contacts
1
5
Response time
Standard SLA
Gold SLA (2x as fast)
Semimonthly support briefing
No
Yes

* Business Hours are 9am-5pm Pacific